Traded Services Survey 2009/2010

The traded services survey is an annual review of customer satisfaction, commissioned by the Traded Services Forum and carried out by the Commissioning, Procurement and Business Development Team of Education Leeds. It aims to gauge the views of all Leeds’ schools on the performance of private and public service provision. The information generated is used to promote the effective delivery of services, through a pool of high quality providers, from which schools can make real choices.

The results of the 2009/10 are now available. Please click the links to access the reports.

The Commissioning, Procurement and Business Development Team would like to thank all the schools that participated in the survey this year. The survey remains one of the most important contract monitoring tools available and really does make a difference to services in schools.

The report was presented to the Traded Services Forum on the 25th February 2010. Minutes of that meeting can be found here.

The Report

Executive Summary and Appendix A - Performance Tables

Appendix B - Catering

Appendix C - Cleaning

Appendix D - Grounds Maintenance

Appendix E - Property Advice

Appendix F - Property Maintenance

Appendix G - Waste Management

Appendix H - Payments

Appendix I - Financial Services to Schools

Appendix J - Supply Teachers

Appendix K - Insurance

Appendix L - HR

Appendix M - HR - PACE

Appendix N - ICT

Appendix O - Leeds Learning Network

Appendix P - Legal Services

Appendix Q - Music Support

Appendix R - Governor Support

Appendix S - Library Service

Appendix T - Payroll